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How to stick to your New Year resolutions and manage changes effectively
Ah, January. The time of endless lists of resolutions, plans, changes that we’re hoping to implement (this time for sure!) before we get caught by yet another New Years Eve party. This made me thinking...
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Service Management in basic principles – bit about teaching by example and...
The rewarding moments when finding out someone is actually reading this blog, can be a bit bitter sometimes. So, I had my lesson when a friend send me the Dilbert strip saying he feels very much like...
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Incident Management vs Customer Care and our first public speech at Bright Talk
So the day has come and gone. We came, we presented – now we need feedback. Last week we were presenting at the BrightTalk Incident Management Summit. The recording of the session ‘Are we too busy to...
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A fact or just wishful thinking? – IT support of ‘Bring Your Own Device’ policy
Ah, we have all been there (or still are!): The thought of being able to use your own laptop, tablet, mobile, application in work environment instead of the centrally stored, useless and/or outdated...
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Too much content or unappreciated wonder? Another tackle on Service Calatogue
It’s been a while, I know. But all for the good reasons. The content is being worked on behind the scenes, but in the meantime, few words on teh mystical Service Catalogue. Many argue that Service...
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New year, same habits
Ah, the New Year: The time of healthy lifestyles, ambitious plans and renewing gym memberships. It’s also a time when people consciously remind themselves about the importance of self- development and...
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Tease just for a show or is ITIL really too old to keep up?
After reading one of (the many) articles about the validity of ITIL I started wondering why would someone write such nonsense. I often hear a lot of criticism towards ITIL and other, more Project...
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Effective Problem Management? What would that be about?
Problem Management: The topic I don’t talk about frequently enough. Probably because, just like others, I tend to shift this process lower down the priority list behind Incident and Change Management....
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Stop re-inventing the wheel and follow the recipe! ITIL implementation in 10...
Nobody said it’s simple. But it definitely has been done before. Implementing ITIL in an organisation is not anything new. Yes, there are different reasons behind it and surely there’s different scope...
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Unicorns, leprechauns and effective Change Management
Do you believe there is such thing as EFFECTIVE Change Management? Or do you, by it’s dramatic definition thing it’s a little bit too much to help us to tackle what we fear the most – THE CHANGE! So,...
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